Uptime and downtime with 99.9 % SLA

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SLA level

SLA level of 99.9 % uptime/availability results in the following periods of acceptable downtime/unavailability during the various reporting periods:

Weekly reporting: 5m 41s
Monthly reporting: 24m 47s
Quarterly reporting: 1h 14m 21s
Yearly reporting: 4h 57m 24s

The measurement takes place according to the following monitoring periods:

Monday: 9 hours/day
Tuesday: 18 hours/day
Wednesday: 7 hours/day
Thursday: 14 hours/day
Friday: 21 hours/day
Saturday: 20 hours/day
Sunday: 6 hours/day

For convenience, there are some quick links for a number of common monitoring periods:

Relaxed working hours (6 hours/day Monday–Friday)
Normal working hours (8 hours/day Monday–Friday)
Extended working hours (10 hours/day Monday–Friday)
Extreme working hours (12 hours/day Monday–Friday)
Random working hours (something random every day)
Founder's working hours (24/7)

Custom monitoring periods

Specify a number of hours the availability shall be measured on specific weekdays. 0 means that there will be no measuring on a given day (e.g. on Saturdays and Sundays), while 24 states a requirement of 24 hours of uptime on a given day.

Monday:: hours uptime per day
Tuesday:: hours uptime per day
Wednesday:: hours uptime per day
Thursday:: hours uptime per day
Friday:: hours uptime per day
Saturday:: hours uptime per day
Sunday:: hours uptime per day